We understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:

Processing Time

Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.

Delivery Time

For UK delivery,, standard shipping time is between 2-5 business days. Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.

Order Tracking

After your order has been processed and your package is in transit, you will receive a link through which you will be able to track your order.

Change of Address

If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

Order Cancellation
We aim to ship orders out as quickly as possible. Once your order enters processing, it's on its way to you in no time. You have a window of 2 hours from the time you place your order to request a cancellation. Just reach out to our friendly customer support team via live chat or email info@totescymru.com with your order number handy, and we'll take care of the rest.

We strive to provide our customers with the highest-quality bags on the market that meet their expectations for comfort and style. We understand that sometimes a product may not meet your needs or expectations, and we want to make the return process as smooth as possible.

We have a 30-day hassle free return policy, which means you have 30 days after receiving your item to request a return. 

Eligibility for Returns:

To be eligible for a return, all item(s) must be in new and unused condition, in the original packaging.

NOTE:

For bundle deals, 1+1 deals, or other items sold at a lower price when bought together, all items must be returned together. We cannot provide a refund if only one item is returned. However, items in such deals can be exchanged for a different colour of the same product. In case you only want to exchange one of the items, please only return the one that you want to exchange and keep the other one.

How to Initiate a Return:

To initiate a return, please contact our customer service team at info@totescymru.com. Please provide your order number and a brief explanation of the reason for the return or how we can improve our products.

Return Shipping:

Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item.

In the event that your package arrives damaged, defective, or contains the wrong colour/size, we will cover the return shipping costs. However, for any other return reasons not specified above, the customer will be responsible for the return and/or exchange shipping charges. 

Refund Process:

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7 business days. Refunds may take additional time to appear in your account, depending on your financial institution.

Exchanges:

If you wish to exchange your product for a different design, please indicate this when initiating the return. Exchanges are subject to product availability.

Defective or Damaged Items:

If you receive a defective or damaged product, please contact our customer care team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.

Cancellation Policy:

Due to our fast order processing, we cannot guarantee that changes or cancellations can be made once an order is processed. For the fastest processing and shipping times, the shipping process begins immediately after your order is placed. Once the shipping confirmation with tracking information is sent, no changes can be made. Please contact our customer care team at info@totescymru.com, and we will try to accommodate your request.

Contact Information:

For any questions or concerns regarding our return policy, please contact our customer care team at info@totescymru.com.

1. Introduction
Totes Cymru ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, www.totescymru.com ("Website").

2. Information We Collect
We may collect and process the following types of personal information:

Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing address.

Payment Information: When you make a purchase, we collect payment details via secure third-party payment processors.

Usage Data: Information about how you use our website, including IP address, browser type, pages visited, and referring website.

Cookies and Tracking Technologies: We use cookies to enhance user experience, track website activity, and personalise content. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information
We use the information we collect to:

Process and fulfil orders, including shipping and customer service.

Communicate with you regarding orders, promotions, and customer support inquiries.

Improve our Website, services, and customer experience.

Comply with legal obligations and prevent fraud.

4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:

Service Providers: Third-party companies that help us operate our business, such as payment processors, shipping carriers, and marketing platforms.

Legal Obligations: If required by law, court order, or to protect our legal rights.

5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure.

6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:

Access, update, or delete your personal information.

Object to or restrict certain data processing activities.

Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at info@totescymru.com.

7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@totescymru.com

By using our Website, you agree to the terms of this Privacy Policy. Thank you for trusting Totes Cymru!